SMS/call us at:
For general inquiries: firstname.lastname@example.org
For Shipping: email@example.com
For Technical Support/ Warranty: firstname.lastname@example.org
For Corporate and Wholesale inquiries: email@example.com
Follow us on the following websites:
8am to 7pm (every day)
Meetups are simple: our trusted Kimstore personnel meets up with you and other #Kimmunity customers, where you can get your purchase. After thoroughly inspecting the unit, you can hand over your payment to our representative. This is available for Metro Manila customers at our pre-selected meetup locations. For the meantime, we do not allow meetups at places other than those we have below:
|Binondo: Lucky Chinatown Mall
|Binondo: Lucky Chinatown Mall
|Ortigas: Eton Emerald Loft (3 minute walk from Robinson’s Galleria)
|Pasay: Bluebay Walk (in front of Bluewave)
|Pritil: Jollibee Puregold Pritil Branch
|Quezon: ACPI Bldg (Same building with Center for Pop Music, near SM Annex)
|Taft: Vito Cruz
All these are convenient locations and are within an hour or less of travel time from different places in Metro Manila.
Kimstore ensures fast, safe and insured shipments wherever you are in the Philippines! Proofs of such are our satisfied customers nationwide – Luzon, Visayas and Mindanao. Combined shipping is possible: we can put small items together, so you save on shipping cost (get that phone with the perfect case, yes?) After sending us an order form, we’ll compute the total for you.
|Mobile, small cameras, small-sized items
||Php 255 + 1% of item’s cost
|DSLRs, mid-sized items
||Php 400 + 1% of item’s cost
|Laptops, large-sized items
||Php 500 + 1% of item’s cost
|Small accessories below Php 2,000
||Xend courier: Php 100 (5-7 days), Php 150 if provincial
For our kababayans abroad who want to purchase for their loved ones in the Philippines, please get in touch with us via email so we can assist you at firstname.lastname@example.org
. Please note that specific terms and conditions apply for international payments. Some frequently asked questions on shipping: Do you ship everyday?
We ship only from Mondays to Saturdays Why is there no reply from the shipping manager?
Our shipping manager is very happy to assist from Mondays to Saturdays, 8am to 3pm. Not to worry! Messages sent beyond the time period indicated will be replied to as soon as possible. How much should I pay with shipping fee?
After sending us an order form
with complete details, we will compute the amount for you. I just paid the amount you gave me. What to do next?
Simply send us the requirements (we will send these to you after confirming your order form) to 0917-504-2999, and your two valid IDs to email@example.com
. Why do you need my IDs?
This is simply one of our verification procedures before shipping your unit. When will Kimstore ship my unit?
After sending us the requirements, we will check and ship the same day if sent before 2PM (Mondays to Fridays) or 12nn (Saturdays). When will I receive my item?
Next day after confirmation via LBC, if via Xend, anywhere between 5-7 days. Why hasn’t my package arrived?
You may track your shipment through the courier’s website using the tracking number we sent you. For further support, please text our shipping manager at 0917-504-2999.
Aside from providing you the lowest prices and the best services, payment security is our top priority. Please check our payment methods below: Cash upon Meetup
We offer cash upon meetup only at our meetup locations. Bank Deposit
Our provincial customers can pay conveniently via bank deposit. If for meetup, you may pay in advance if you don’t like bringing cash to the venue. Please coordinate with our SMS hotline if you choose this option. Cebuana Lhuiller
This option has a small service charge of Php 25 (Cebuana’s service fee). Credit Card
Only for Mastercard users, with corresponding service charge. Please see below and send us an SMS for further support. We require 2 valid IDs and only the card owner can use the credit card.
|6% Service Charge Available only at our Tondo office, Makati, Ortigas and Bluebay meetup points (other locations soon).
||9% Service Charge Through shipping only; shipping fee is included in the 9%.
Some frequently asked questions on payments: Do you accept cheque payments?
We do not accept cheque payments. Do you accept debit cards?
We do not accept debit card payments. Do you have installment offers?
Currently in the works – please stay tuned for further announcements. What happens if I was charged twice in my credit card?
In the extremely unlikely event that you were charged twice, please contact us at our SMS hotlines for further support.
Where is your store located?
Our office is based in Manila. We do not have a physical store customers can visit to shop. Our office is available for pick-up of confirmed orders only. Are you open to tie-ups, speaking engagements, guestings, dealership and sponsorship offers?
Yes! Just send us the complete details at firstname.lastname@example.org
and we’ll get back to you as soon as possible. What time are you open?
We’re officially open from 8am to 7pm, everyday from Monday to Sunday. You can still text or give us a call past those hours, though. We announce our operating hours on holidays via our Facebook page and other official social networking sites. How do I get in touch with you?
We’d love to hear from you at our only official accounts! Globe: 0917-503-8887 Sun: 0922-885-9799 Smart: 0908-886-9799 Facebook: facebook.com/kimstorePH
Please communicate with our official lines to avoid scammers.
Are all your items brand new and original? Yes, all our goods are brand new and original. As a policy, we will never sell counterfeit items. Can I reserve a gadget for later purchase? We only have a one-day in advance reservation policy for our gadgets, as these items sell out fast. Let us know your order one day in advance or in the early morning of your date of purchase. Do you accept trade-ins or layaways? Sorry, we don’t accept trade-ins and layaways. I don’t like the gadget I just bought. Can I have it exchanged? Sorry, but we do not allow product model replacements (color, brand). Best to make up your mind before finally buying your dream gadget as all sales are final. In what currency are your products denominated? Our products are denominated in Philippine Peso (PhP). Can I bargain for the prices? All prices posted on our website are final. It’s a great buy already at that price, that’s for sure! *wink*